DEADNOVA

We pride ourselves on our products’ quality and the integrity we obtain and bring them to you. We honor and support the preservation of the Americas’ indigenous practices and support the following non-profits: WEWIN (Women Empowering Women for Indigenous Nations), SACNAS (Society for Advancement of Chicanos/Hispanics and Native Americans), Amazon Promise.

Our goal is to continue to learn and educate those who want to learn about crystals’ power and the sacred smudging rituals. We are advocates of self-growth and healing. We are here to facilitate your journey into using the elements around us.

Allow yourself to be the best for you!

Customer Support Information

Thank you for your support.

For any inquiries regarding order status, address changes, or other concerns, please contact us via email at support@deadnova.com.

Please note that we do not address these issues through direct messages on Instagram. We check our Instagram DMs weekly, while emails are responded to daily.

When emailing, kindly include your order number and the name associated with your purchase.

Emails are processed in the morning; any emails received after 1 PM PT will be addressed the following business day. We do not respond to emails on weekends or holidays.

All customers are responsible for reviewing our shop policies before completing their purchase.

Shipping Information

Currently, order processing and shipping take 5-10 business days from the date of purchase.

We ship via USPS, and delivery typically takes 2-4 business days once your order is dispatched.

Please note that orders with Priority Shipping do not guarantee next-day delivery. They still follow the standard processing queue. If you require next-day shipping, please contact us prior to placing your order.

An automated tracking number will be sent to the email provided at checkout.

To add insurance to your order, please select USPS Priority Mail, as this is highly recommended to protect against loss or damage.

Packaging Practices

Ninety percent of our packaging is reusable, and we also utilize boxes that have been shipped to us. We encourage reusing materials ♻️.

Your crystals will be carefully packaged using bubble mailers and crinkle paper to ensure protection during transit. We cleanse all crystals prior to shipping and recommend that you cleanse them again upon receipt.

Returns, Refunds, and Cancellations

At this time, we do not accept returns or issue refunds.

All items are meticulously packaged and inspected before shipping. We are not responsible for broken or damaged items that occur during transit.

Unfortunately, any accidental damage due to shipping is beyond our control, and we are not liable.

All sales are final; we do not offer refunds. If you wish to cancel your order, please do so within 48 hours of your purchase. Allow 3-7 business days for your bank to process the cancellation and return funds to your account.

Incorrect or Missing Items

We strive for accuracy but acknowledge that mistakes can happen. If you receive incorrect items or notice that something is missing, please email us immediately.

Include a photo of your packing slip along with the items received, and let us know what is missing so we can resolve the issue as quickly as possible.

Please note that all kits include selenite, which is wrapped with either the smudge or the candles. Selenite is not included in the star bag, so please check the smudge packaging before contacting us regarding a missing selenite wand or chip.

Lost or Damaged Items

We highly recommend selecting Priority Mail, which includes insurance coverage up to $100. We are not liable for lost or damaged items or packages once they have been delivered to USPS.

Packages Returned to Us

Though rare, if your items are returned to us, it is typically due to an incorrect address entered at checkout. The buyer is responsible for verifying the shipping address. If the address is incorrect, you will be responsible for the reshipping fee. Should you choose not to have your items reshipped, we will not refund the initial shipping costs.

By making a purchase on DeadNova.com, you agree to these policies.

At DeadNova, we are dedicated to empowering others through the transformative power of crystals and self-purification rituals. As a Mexican and Native women-owned company we pride in helping those who haven't always had a voice and want to share our culture. We curate our favorite crystals and purification methods to share with you, fostering a community where knowledge is exchanged and empowerment is paramount. We commit ourselves to continuous learning and teaching, striving to deliver the finest experiences. Our pride lies in the exceptional quality of our crystals, always mindful of our responsibility to give back to nature. Stay connected with us to discover new arrivals, restocked favorites, and insightful blog posts as we journey together towards greater empowerment and spiritual growth.